Designed with intention.

Created to move with you.

Privacy Policy

Last Updated: 17/05/2026

DONBERNAE respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from DONBERNAE.

By using this website, you agree to the practices outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information including:

  • full name;

  • email address;

  • phone number;

  • billing and shipping addresses;

  • payment information;

  • purchase history;

  • communication records;

  • website activity and browsing behaviour.

We may also collect non-identifiable technical information such as:

  • IP address;

  • browser type;

  • device information;

  • cookies and analytics data.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • process and deliver orders;

  • communicate regarding purchases or enquiries;

  • provide customer support;

  • improve our website and customer experience;

  • detect fraud or suspicious activity;

  • send marketing communications where consent has been provided;

  • comply with legal obligations.

We only collect information reasonably necessary for operating our business and serving customers.

3. PAYMENT SECURITY

Payments are processed securely through trusted third-party payment providers.

DONBERNAE does not store full credit card details on our servers.

All payment transactions are encrypted using secure payment technology.

4. COOKIES & WEBSITE ANALYTICS

Our website may use cookies, analytics tools, and similar technologies to:

  • improve website performance;

  • understand visitor behaviour;

  • personalize website experiences;

  • support marketing and advertising activities.

You may disable cookies through your browser settings, although some website functionality may be affected.

5. MARKETING COMMUNICATIONS

If you subscribe to our mailing list or opt into marketing communications, we may send updates regarding:

  • new collections;

  • promotions;

  • launches;

  • events;

  • brand news.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

6. DISCLOSURE OF INFORMATION

DONBERNAE does not sell or rent personal information.

We may share information with trusted third-party providers where necessary for business operations, including:

  • payment providers;

  • courier and shipping services;

  • website hosting providers;

  • analytics providers;

  • marketing platforms.

These providers only receive information necessary to perform their services.

We may also disclose information where required by law.

7. DATA STORAGE & SECURITY

We take reasonable steps to protect personal information from:

  • unauthorized access;

  • misuse;

  • loss;

  • disclosure;

  • alteration.

However, no online transmission or storage system can be guaranteed as completely secure.

By using this website, you acknowledge that internet-based services carry inherent security risks.

8. ACCESS & CORRECTION

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and request corrections if necessary.

To make a request, please contact:

enquiries@donbernae.co.nz

We may require verification of identity before processing requests.

9. INTERNATIONAL VISITORS

If you access this website from outside New Zealand, your information may be processed and stored in New Zealand or in countries where our service providers operate.

By using this website, you consent to this transfer and processing of information.

10. THIRD-PARTY SERVICES

This website may contain links to external websites or third-party services.

DONBERNAE is not responsible for the privacy practices, policies, or content of third-party websites.

We encourage users to review the privacy policies of external services independently.

11. CHILDREN’S PRIVACY

DONBERNAE does not knowingly collect personal information from children under the age of 13 without parental consent.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove the information.

12. POLICY UPDATES

DONBERNAE may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be published on this website and take effect immediately upon publication.

13. CONTACT

For privacy-related enquiries or requests, please contact:

DONBERNAE
enquiries@donbernae.co.nz