Designed with intention.

Created to move with you.

Terms & Conditions

Last Updated: 17/05/2026

Welcome to DONBERNAE.

These Terms & Conditions govern your use of our website and the purchase of products from DONBERNAE. By accessing this website or placing an order, you agree to these Terms. If you do not agree, please discontinue use of this website.

1. ABOUT DONBERNAE

DONBERNAE is a New Zealand-based fashion brand offering Custom made clothing, Handcrafted jewellery and Homewares through our online store.

Website:www.donbernae.co.nz

Email: enquiries@donbernae.co.nz

2. WEBSITE USE

By using this website, you agree that you will not:

  • use the website for unlawful purposes;

  • interfere with website security or functionality;

  • attempt unauthorized access to systems or data;

  • reproduce or commercially use website content without permission;

  • misuse, disrupt, or damage the website experience for others.

We reserve the right to refuse access or service where misuse is suspected.

3. PRODUCT INFORMATION

We make every effort to ensure product descriptions, imagery, colours, sizing information, and pricing are accurate.

However:

  • colours may vary slightly between screens and photography;

  • sizing may vary slightly between products;

  • product availability may change without notice;

  • occasional errors may occur.

DONBERNAE reserves the right to correct errors, update information, or discontinue products at any time without prior notice.

4. PRICING

All prices displayed on this website are in New Zealand Dollars (NZD) and include taxes where applicable unless otherwise stated.

Prices may change at any time without notice.

If a pricing or product description error occurs, DONBERNAE reserves the right to cancel affected orders and provide a full refund.

5. ORDERS

When you place an order, you are making an offer to purchase a product subject to these Terms.

An order is only accepted once you receive confirmation that your order has been dispatched.

DONBERNAE reserves the right to:

  • refuse or cancel orders

  • refuse service;

  • request additional verification before processing orders.

  • reserve the right to limit, reject or cancel any orders that exceed reasonable quantities

If payment has already been processed for a cancelled order, a full refund will be issued.

6. PAYMENT

We accept secure payments through approved third-party payment providers.

Accepted payment methods include those supported by the SquareSpace platform:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • PayPal

  • Afterpay

  • American Express

All payments are securely processed using encrypted payment gateways.

DONBERNAE does not store full credit card information on our servers.

7. SHIPPING

Shipping timeframes are estimates only and are not guaranteed.

DONBERNAE is not responsible for delays caused by:

  • courier services;

  • weather events;

  • incorrect delivery information provided by the customer;

  • circumstances outside our reasonable control.

Customers are responsible for ensuring shipping details are accurate at checkout.

Once tracking confirms delivery to the address provided, DONBERNAE is not responsible for lost or stolen parcels.

8. RETURNS & CONSUMER RIGHTS

Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993.

If a product is faulty, damaged, or not as described, you may be entitled to a replacement, or refund in accordance with New Zealand consumer law.

Please refer to our Shipping & Returns Policy for full details.

9. INTELLECTUAL PROPERTY

All website content, including but not limited to:

  • logos;

  • branding;

  • product names;

  • designs;

  • imagery;

  • graphics;

  • videos;

  • written content;

  • website design elements;

remain the intellectual property of DONBERNAE.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

10. LIMITATION OF LIABILITY

To the maximum extent permitted under New Zealand law, DONBERNAE is not liable for:

  • indirect or consequential loss;

  • loss of profits;

  • business interruption;

  • loss of opportunity;

  • website interruptions or technical failures;

  • third-party platform failures.

Our maximum liability relating to any product or order shall not exceed the purchase price paid for that product.

Nothing in these Terms excludes rights that cannot legally be excluded under New Zealand law.

11. THIRD-PARTY LINKS

This website may contain links to external websites or services.

DONBERNAE is not responsible for the content, security, or practices of third-party websites.

12. PRIVACY

Your use of this website is also governed by our Privacy Policy.

13. CHANGES TO THESE TERMS

DONBERNAE reserves the right to update or modify these Terms & Conditions at any time.

Updated versions will be published on this website and take effect immediately upon publication.

14. GOVERNING LAW

These Terms are governed by the laws of New Zealand.