Designed with intention.

Last Updated: 17/05/2026

DONBERNAE is committed to providing a secure, simple, and trusted checkout experience.

ACCEPTED PAYMENT METHODS

We currently accept secure payments through approved third-party payment providers.

Available payment methods may include:

• Visa

• Mastercard

• Apple Pay

• Google Pay

• PayPal

• Afterpay

• American Express

Available payment methods may vary depending on your location and device.

PAYMENT SECURITY

All payments are processed using encrypted secure payment gateways.

DONBERNAE does not store or have direct access to your full credit card information.

Payment information is securely handled by trusted third-party payment providers.

ORDER CONFIRMATION

Once payment has been successfully processed, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of the order.

Orders may still be reviewed, cancelled, or refunded in cases including:

• suspected fraud;

• payment verification issues;

• pricing errors;

• unavailable stock;

• unusual purchasing activity.

CURRENCY

All prices displayed on this website are in New Zealand Dollars (NZD) unless otherwise stated.

International customers may incur exchange rate variations or bank conversion fees depending on their payment provider.

AFTERPAY & INSTALLMENT PAYMENTS

Where available, installment payment services such as Afterpay are provided directly through third-party providers.

Approval, payment schedules, fees, and terms relating to installment services are governed by the provider’s own policies and agreements.

DONBERNAE is not responsible for decisions, fees, or disputes relating to third-party installment payment services.

FRAUD PREVENTION

To protect customers and our business, DONBERNAE reserves the right to:

• verify payment information;

• request additional identification;

• refuse or cancel suspicious orders;

• limit purchase quantities.

If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.

REFUNDS

Approved refunds will be processed back to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

Please allow [3–10] business days for refunds to appear.

PAYMENT DISPUTES & CHARGEBACKS

Customers agree to contact DONBERNAE directly regarding any order concerns before initiating chargebacks or payment disputes where reasonably possible.

Fraudulent chargebacks may be investigated and disputed.

CONTACT

For payment-related enquiries, please contact:

DONBERNAE
enquiries@donbernae.co.nz